Orders & Returns
Orders
How to Place an Order
- Browse the Catalogue: Navigate through our selection of sneakers and luxury clothing items.
- Add to Cart: Click on the product you wish to purchase and select 'Add to Cart'.
- Checkout: After you're done shopping, proceed to checkout.
- Payment: Choose your preferred payment method and enter details.
- Confirmation: You'll receive an email confirming your order, along with a tracking number.
Order Status
- Pending: Your order has been received and is under review.
- Processing: Payment has been approved, and your order is in queue.
- Shipped: Your order is on its way, track it using your tracking number.
- Delivered: Your package has arrived.
Returns & Exchanges
Return Policy
- Timeframe: Items must be returned within 30 days of receipt.
- Condition: Items must be unused, in original packaging with tags.
- Refunds: Once received, refunds will be processed within 5-7 business days.
How to Initiate a Return
- Log In: Log in to your account and go to your 'Order History'.
- Request: Choose the order you want to return and click 'Request a Return'.
- Form: Fill in the online return form and print the return label.
- Pack: Securely package the item, affix the return label, and include the return form.
- Dispatch: Take the package to the nearest post office or courier service.
- Confirmation: You'll receive an email once the return is processed.
Start a Return: [Online Return Form Link]
FAQs
Need More Help?
Customer Support:
- Email: support@theoccasionstore.com
- Phone: +44 7752 746607
- Chat: [Customer Service Chat Link]
Hours: Mon-Fri, 9am-6pm
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