FAQs
Ordering
How can I place anorder?
Simply add the items you want to your cart and proceed to checkout.
Can I change or cancel my order?
Orders can be modified within 1 hour of placement. To cancel an order, please contact customer service immediately.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Is my payment secure?
Absolutely, we use SSL encryption for all transactions.
Shippingand Delivery
How long will my order take to arrive?
Standard shipping takes 3-5 working days. For expedited shipping options, please refer to our Shipping Policy.
Do you offer international shipping?
Yes, we ship worldwide. Additional charges may apply.
Returnsand Exchanges
What's your return policy?
Items can be returned within 30 days of purchase. Check our Return Policy for more details.
How do I initiate a return or exchange?
Please fill out the return form included in your package and follow the mailing instructions.
ProductAuthenticity
Are the products authentic?
Yes, all products are 100% authentic and sourced directly from the brands.
Product Information
How do I determine my size?
Our website features a size guide specific to each brand. Refer to this for accurate sizing information.
Can I get more details about a specific product?
Each product page provides comprehensive details. If you still have questions, feel free to contact our customer
service.
GiftCards and Vouchers
Do you offer gift cards?
Yes, we offer digital gift cards that you can purchase and send to anyone.
How do I redeem avoucher or promo code?
Enter your voucher or promo code at checkout in the designated field.
Website and Technical Issues
I'm having trouble navigating the website. What should I do?
Try clearing your browser’s cache or using a different browser. If the issue persists, contact our support team.
Feedback and Reviews
How can I leave feedback or write a product review?
We appreciate your feedback! You can write product reviews on individual product pages and general feedback can be submitted through our Contact Us page.
Additional Contact Info
What's the best way to keep updated with Occasions?
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